Information Services

Telefund’s Information Services department has developed a standardized and adaptable approach to data management that puts client organizations in touch with their support base with state-of-the-art technology, prompt and accurate reporting, responsive list management, and special data acquisition and transfer services. These are some of the quality data services you can expect from Telefund:

Credit Card Services

Our credit card transmission service gets credit card data to your chosen credit card processor quickly, reliably, and securely so that those much-needed funds can go right to work.

List Management

Our experienced staff provides the best tools for understanding and controlling telephone fundraising so every donor contact is as effective and fruitful as possible. In addition to standard daily campaign reports, we can provide telephone number verification services (phone append) through outside vendors, list analysis and segmentation, and suppression of “live” calling list data.

Returns Tracking

We strive to raise the standard for check pledge return rates in the fundraising industry, and to aide this ambition, Telefund’s Information Services Department analyzes and processes client-provided return information. This analysis guides reminder mailings to unfulfilled pledges and provides reporting of overall campaign return performance. In addition, our callers are evaluated based on the strength of their returned pledges; we evaluate and award those callers with the best performance in generating revenue for our clients.

Special Projects and Specific Queries

Telephone fundraising facilitates special capabilities for client outreach, list development, and data acquisition. Some examples include:

• Regular upload files for your database to track results and demographic changes
• Donor behavior lists that track donor giving ranges by a specific amount
• Message and script tests on a particular fundraising call
• Files of donor e-mail addresses acquired or confirmed during the term of the campaign
• Recruiting a list of volunteers for your organization’s activities.
• Our courteous staff is ready to provide the information you want when you need it and in the format you specify!